I, too, have heard the story of a Nordstroms salesperson who accepted “return” of car tires, even though the store has never offered tires for sale, just to appease a customer with an example of Nordstroms’ legendary customer service. And certainly Skycasters’ customer service is exemplary. But I must draw the line at accepting only Skycasters’ product at the “Complaints Window.”

Anyone with a Skycasters or other broadband satellite Internet complaint?